Influence of Training on the Perception of Hospitality Workers in Cross River State

Bassey Benjamin Esu, Bassey Frederick Offiong

Abstract


The hospitality industry in Cross River State is still at the lowest rungs of the destination life cycle when compared with the quantity and quality of development of the sector in most popular tourism destinations. The concern for the quality service delivery has resonated among practitioners and researchers in the area of destination management. One of the interventions prescribed for driving upward the destination performance indicators is the need to train hospitality workers in the industry. In response to the challenge, this study investigates the influence of training on hospitality workers’ perception in Cross River State. A judgmental sample of 65 hospitality establishments was used for the study represented by their staff in a hospitality stakeholder’s forum held in the state. This study measured the influence of training on six perception dimensions: Employees’ self-esteem, satisfaction with current job, career growth opportunity, perceived employer appreciation, turnover intentions, and fair remuneration. The investigation revealed that out of the six perception variables, only perceived employer-employee relation shows significant difference. It was therefore recommended that the supporting infrastructure that will make the industry attractive should be put in place so as to attract people who will appropriately respond to training as a managerial tool for enhancing organizational performance as reported in other studies.

Aus. & NewZe J. Soci Busi. Env. Sus. Vol 4(1), April 2018, P 35-45


Keywords


Training; Hospitality Worker; Destination Service Level; Employee Self-esteem; Turnover Intention; Perception; Cross River

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